Refund and Return Policy for Unicart
At Unicart, we strive to provide you with the best shopping experience. We understand that sometimes things may not go as planned, and we want to make sure you are satisfied with your purchase. Please take a moment to read our Refund and Return Policy below:
1. Returns
We want you to be happy with your purchase, but if you are not satisfied with your order, you can return eligible items under the following conditions:
- Return Period: You may return items within 7 days of receiving your order. After this period, unfortunately, we cannot offer you a return or exchange.
- Condition of Item: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any items that are damaged, opened, or have been used will not be eligible for return.
- Non-Returnable Items: Certain products, such as perishable goods, personal care items, and items marked as “non-returnable” or “final sale,” are not eligible for returns.
To initiate a return, please contact our customer service team at [email address] with your order number and reason for return.
2. Refunds
If your return is approved, we will process your refund to the original payment method. Please note the following details:
- Refund Processing Time: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed within 5-10 business days.
- Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow additional time for your refund to appear in your account, as processing times may vary depending on your payment provider.
- Shipping Fees: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
3. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow our return process and place a new order for the desired item. Exchanges are not automatically processed; items must be returned and a new purchase made.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately at [email address] with:
- A description of the defect or damage.
- Photos of the damaged item and packaging.
We will resolve the issue by either offering a replacement, exchange, or full refund, depending on the situation.
5. How to Return an Item
To initiate a return, follow these steps:
- Contact Us: Email us at [email address] or call our customer service team at [phone number] to request a return authorization.
- Pack the Item: Carefully package the item in its original packaging, along with any accessories, manuals, or parts that came with it.
- Ship the Item: Ship the item back to us using a trackable shipping service. We recommend using a shipping service that provides tracking to ensure your return reaches us safely. You will be responsible for paying the shipping costs for returning your item unless it is due to an error on our part.
6. Late or Missing Refunds
If you haven’t received your refund after the stated processing time, please check with your bank or payment provider. If you have done this and still have not received your refund, please contact us at [email address].
7. Changes to the Refund and Return Policy
Unicart reserves the right to modify or update this Refund and Return Policy at any time. We recommend that you review this policy periodically to stay informed about how we handle returns and refunds.